CABIN OPERATIONS FATIGUE RISK MANAGEMENT SYSTEMS (FRMS)
COURSE INTRODUCTION
The Emergency Response Special Assistance Team (SAT), also known as the CARE Team or Family Assistance Team, is the team that assists survivors and family members of injured survivors or fatalities. The CARE Team works at Headquarters and also deploys the Go Team for set up of the Family Assistance Center.
COURSE INFORMATION
Duration
-
- 2 Day
-
- None
- Emergency Response Managers
- Emergency Response Team Members
- Intermediate, Management
- On-site or Washington, D.C.
COURSE CONTENT
- Principles of Humanitarian Assistance
- Emergency Response
- Overview
- Emergency Response Team
- Emergency Response Manual
- Accident Scenarios
- Incident
- Ground Emergency
- Inflight Emergency
- Security Incident
- Accident
- All Survivors
- Combination of Survivors & Fatalities
- All Fatalities
- Lost Aircraft
- Activation of Emergency Response Plan & Emergency Response Teams
- Notification
- Activation
- Affected Airports
- Local Airport Station Plan
- Family Reception Center
- Survivor’s Reception Center
- Survivors & Families
- • Local Assistance Provided
- Regulatory Requirements
- Laws & Legal Requirements
- The Go Team
- Travel to Accident City
- Airport Family Briefings
- Set Up of Family Assistance Center
- Family Member Assistance
- Notification to Families
- Travel for Families
- Emergency Response Policies
- Survivors
- Fatalities
- Family Members
- Employees
- Family Assistance Center (FAC)
- Location & Sizing
- Setup & Check-in
- Daily Operations
- Family Briefings
- Joint Family Support Operations Center (JFSOC)
- Coordination with Outside Agencies
- Case Study Exercise
- Special Assistance Team Decision Making
- Interpersonal Skills
- Working with Survivors
- Working with Family Members
- Cultural Differences
- Deactivation of Family Assistance Center (FAC)
- Employee Debriefing
- Returning to Home & Work
- Psychological Care
- GHS Will Customize Course Content to Meet Your Specific Business Needs
COURSE CERTIFICATE
GHS Certificates will be issued to attendees who complete a minimum of 90% of the required class hours and achieve successful results on a course evaluation examination
"WHY GHS?"
- What You Will Learn
- Principles of Humanitarian Assistance
- Basic Emergency Response Plan
- Incident & Accident Scenarios
- Strategies to Effectively Organize an Airline Family Assistance Center
- Emergency Response Policies
- Interpersonal Skills Needed to Work with Survivors or Family Members
- Coordination with External Entities / Agencies and Internal Groups
- Experienced Instructor
- Continental Airlines
- Former Director of Emergency Management
- Worldwide Responsibility for Emergency Response Program
- Multiple Commercial Aviation Accident Experience
- Continental Airlines Flight 1404 Accident
- Continental Connection Flight 3407 Accident
- Continental Airlines Flight 128 Severe Turbulence Incident
- Experience Consulting for Over 40 Airline & Aviation Clients Worldwide
GHS Aviation Group, LLC.
Voice: +1 703.883.0105
Email: inquiry@ghsaviationgroup.aero
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