Dispatch Resource Management (DRM) training addresses the challenge of optimizing communication between diverse groups within an airline and the related interpersonal issues while using available resources. This includes effective teambuilding, conflict resolution, situational awareness, information transfer and dissemination, problem solving, decision making, and dealing with automated systems. Dispatch Resource Management (DRM) training consists of three components: Initial indoctrination / awareness, recurrent practice and feedback, and continual reinforcement. Dispatch Resource Management (DRM) training uses scenario-based training to the extent possible to emphasize effective use of the dispatcher’s tools and resources.